Services Fulfillment: Upon purchase or agreement, service projects such as branding, software development, music production, or other creative services will begin according to the agreed project timeline. A kickoff email will be sent within 1–2 business days to confirm next steps.
Refunds and Cancellations: Due to the custom nature of our services, refunds are generally not offered once a project has begun. If you need to cancel prior to project kickoff, please contact us immediately at hello@pachua.co for assistance.
Customer Support: For any questions about your service, project timeline, or billing, please reach out to us at hello@pachua.co.
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